Proposals to close ticket offices at railway stations are currently being consulted on. If you wish to share your views then you have until 1st September 2023 to make them known.
If you live in London: https://www.londontravelwatch.org.uk/ticket-offices-have-your-say/
If you live elsewhere in England: https://www.transportfocus.org.uk/train-station-ticket-office-consultation/
Two key issues are around the availability of tickets for people with disabilities from ticket machines, and knowing where to find staff for assistance and information.